Why do I need to create an account?
Creating an account will enable you to purchase our products at a discount. A discount coupon code will be emailed to your registered email address along with other pertinent information.
How fast will my order ship?
We do our best to get orders out the same day; at the very latest, the next day. Larger orders may require more time to process.
Do you accept returns?
We only accept returns if we processed your order wrong. We would issue a return tag and schedule a pick up with the freight carrier.
What happens if I receive damaged goods?
If your shipment arrives damaged, it is your responsibility to notify us immediately. In addition, follow these guidelines for a speedy claim.
For visible outer carton damages,
- Sign the freight carrier’s receipt but with exceptions that you received your shipment damaged.
- Take photos of damaged cartons if possible.
- Contact freight carrier and if possible save all packaging.
For hidden damages, contact our offices and we will give you credit or replace the damaged goods which ever is more convenient for you.
Where can I find a local outlet for your products?
Call our toll free number, 1 800 54-SUGAR (7427) for a distributor or retailer near you.